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Let’s Inculcate a Member Centric Culture, KNCCI-Nairobi County Chairman

Monday 24, May 2021

By Waga Gregory/Catherine Wairimu

KNCCI-Nairobi County Chairman Mr. Geoffrey Kimani addressing the new members’ forum at Iran House of Innovation and Technology. (Photo Credit: KNCCI-Nairobi Chapter).

KNCCI-Nairobi County Chapter Chairman Mr. Geoffrey Kimani on Wednesday 19th, 2021 at the new members’ induction forum held at the Iran House of Innovation & Technology (IHIT), challenged the board to adopt a member centric philosophy.

Introducing the board to the forum, the chairman applauded the collaboration between the board and the secretariat noting that unity and cooperation precipitate to success.

This comes after a Longitudinal Survey by the Kenya National Chamber of Commerce & Industry (KNCCI) in collaboration with the Center for International Private Enterprise (CIPE) on the impact of Covid-19 on SMEs was unveiled on 17th May, 2021.  

Data was obtained from over 100 mini markets (groceries), pharmacies (chemists), and restaurants (cafes) through Google Form(s) survey administered either by phone interview or self-administration.

The survey indicated that approximately half (58.2%) of businesses reported declining sales as a significant challenge before the pandemic (March 2020), whereas 81% of business reported declining sales as a problem in November/December 2020 which is an increase of 22.8 percentage points.

According to the survey, most surveyed businesses reported that commodities became more expensive since the pandemic (65.4%), and almost half reported delays in receiving commodities (47%) and/or commodities at inadequate levels (40%).

Workers were not spared either as over two-thirds (64%) of businesses reported that they relieved workers between the beginning of the pandemic and when surveyed in November/December 2020 and almost 40% of businesses were also considering letting go of employees in the future because of the pandemic.

The survey gave salient recommendations to business associations and the government to help sustain the businesses going forward.

Some of the recommendations included training businesses adopt to new environmental changes, increasing access to finance through partnership, increasing communication with members, continuous education and sensitization on safety precautions, dissemination of relevant, critical, easy to understand information among others.

Acknowledging the survey, the Chairman remarked that the Chapter stood well informed of the needs of its members.

“There will be no more deep-sea fishing,” he added. “We remain focused on your areas of priority to serve you better and meet your needs as members in the business community.”

Mr. Kimani also noted that the chamber was in the process of aligning its activities with the survey to remain relevant to the needs of its members.

He reiterated that part of the chamber’s goal was to build capacity and networking opportunities for its members.